Talking first isn't the best idea.
Before you start talking...here's a better idea:
Second, ask questions.
Third, sincerely strive to understand.
Doing these 3 steps, first, will protect you from impulsively saying something you regret.
Just saying words can often hurt and confuse people. This is why listening, asking, and understanding is a better idea.
Remember, the words you say have a No Refund Policy.