Talking first isn't the best idea.

Before you start talking...here's a better idea:

First, listen.
Second, ask questions.
Third, sincerely strive to understand.

Doing these 3 steps, first, will protect you from impulsively saying something you regret.

Just saying words can often hurt and confuse people. This is why listening, asking, and understanding is a better idea.

Remember, the words you say have a No Refund Policy.